RETURN POLICY

 We collaborate with a variety of amazing vendors/suppliers with different return policies. We highly recommend that you check all your individual products return policies listed on each product overview page before submitting your order.

 

 In extreme cases, Social-Elements reserves the right to overturn a supplier's return policy. Such cases include:

• You received a damaged or incorrect product: In the case that you recieve a damaged or incorrect product, you will be required to submit photo evidence for review. If the claim is approved, our supplier is responsible for paying the return shipping charges and for replacing or refunding the order. If the product packaging is damaged but the product itself is intact, the recipient must submit a claim to the shipping carrier directly.

• The shipment was returned to our supplier due to incorrect address: In the case that a reshipment is required due to address entry error on the customer's end, this additional shipping cost will be covered by Social-Elements.

• Missing order: In the case that a package is delivered (based on tracking number update) but you did not receive the item, you must submit a claim to the shipping carrier directly.

• Late order: In the case that the product has not been processed or shipped within the time frame agreed to by our supplier, and you wish to cancel the order, then our supplier is responsible for refunding the order. Please note that our supplier may sometimes require more time to fulfill orders such as during high-volume seasons. In these instances, our supplier will notify you and let you know your order will be fulfilled later than normal.

 

 How do I request for a return, exchange or refund?

We have put together the following process to make this process easier:

1. Make sure your product has a valid reason to be replace or returned (e.g. defective items) and send photos of evidence via email to us Support@Social-Elements.com 

2. After we have successfully alerted the supplier and they have approved the order return or refund, the product must be returned to the supplier.

3. Next, you must return the product and provide a tracking number. The product must be returned to the address on the original package.

4. Once the tracking number has been provided (or once the supplier has received the returned product), a replacement product will be shipped or a refund will be credited back to the card on file. 

 

 How to Contact Us 

If you have any questions or concerns regarding the Return Policies please feel free to contact us at the following email or mailing address.

Email: Support@social-elements.com

Mailing Address:

Social-Elements LLC

1632 First Ave, Suite 107

New York, New York

10028

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